Returns & Exchanges
We want you and your little one to be completely happy with your purchase; if you are not satisfied, you can return your My Carry Potty® products within 30 days of receipt. Please ensure all items are unused, in their original packaging, and in a resaleable condition due to the hygienic nature of our products.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Authorization number.
Pack Your Items
Securely place the unused product in its original packaging, ensuring all tags and instructional inserts are included.
Ship the Package
Affix the provided return label to your package and drop it off at your nearest authorized shipping location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing